What Does A Scrum Master Do?

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

Scrum Master is a mystical role in Scrum. I say mystical because many companies and leaders are unable to comprehend the importance and essence of this role. As a result, the Scrum Master continues to be an under-appreciated role. 

Such leaders often ask, “what does a Scrum Master actually do?  The developers or the team does the work. The product owner talks with the customers, stakeholders, business partners, understands the competition and the market, brings requirements etc., but what is the role of the Scrum Master?”

I once had a conversation with a leader who questioned the Scrum Master role and wanted to get my insights

[Leader] Amit, do you think we can cut down on the SM role?

[Me] I asked him, “What do you think they (the SMs) do?” 

[Leader] Well, “they facilitate Scrum ceremonies and are supposed to manage the work?” 

[Me] Hmmm, “Manage the work?”, “What do you mean?” 

[Leader] “What else do they do? Does this need to be a full time role? 

[Me] “Who facilitates the Scrum events? Coaches the team? Inspires the team to self organize? Encourages them to plan to their capacity taking only what they can do and deliver to their commitments? Helps them to stay focused on value delivery? Communicates and re-communicates the vision? Resolves conflicts? Scrum Master Protects the team, and …”

[Leader] “Hmmm, a lot of this effort is invisible, and we give credit only to the team and Product Managers who work hard”

[Me] “Invisible?”

[Leader] “Amit, isn’t it like, if your kids do well in their junior or middle school, they get all the glory? But as parents we work hard to help them be successful, but our work stays invisible, no?”

[Me] “Wow, you got that right! What would you do with that knowledge?”

[Leader] “I got to fix the deeper understanding of this role. I know some people playing the Scrum Master role are not doing it well. They do not have the passion, the deeper understanding of this role and/or may not be suited for this role. But there are others who are serving well in this role: their teams look happier, are highly productive, swarm over problems and find new ways to improve. We gotta acknowledge them, highlight their work, selfless servant leadership effort and take their help to grow other Scrum Masters!”

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

With the advent of Agile and Scrum, the demand for Scrum roles, especially the Product Owner and Scrum Master, has been high. While Product Managers could learn to play the Product Owner role more easily, growing Servant Leader Scrum Masters has not been easy. 

 As a result, the role is quickly or hurriedly filled up by project managers, program managers, or developers which does not bring the depth of this role to life. While the people filling up this role are humans (and, humans are inherently nice), there’s a number of reasons why they implement Scrum in a minimum viable manner. 

  1. The passion for Agile and Scrum is missing, it’s done more as a duty
  2. The filled up role lacks the depth of Agile values and principles
  3. The servant leadership and essence of the Scrum Master role is not visible

The result is that leaders do not see Scrum and Agile implemented wisely and will not understand the value of Scrum Master role-played in its full potential. Additionally, the minimum viable role then becomes a benchmark for filling other SM roles in the same organization.

                  How to be a good Scrum Master?

Related article: Ideal career path for Scrum Masters

Succeeding with Agile with a well played Scrum Master role is much easier.  At the depth of this role lie all the qualities of a good Scrum Master. These include:

  1. Striving to bring out the best in people without a personal agenda
  2. Meeting people where they are, and, patiently helping them succeed with Agile
  3. Empowering people and motivating, encouraging them to self organize but be always available to support them as they learn to grow and succeed
  4. Working hard to really be a “master” of Scrum and Agile
  5. Introspecting daily to see how to become a better Servant Leader

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified These powerful traits of a good Scrum Master are often visible when this role is played by the right people: - passionate about Agile Principles, striving to uplift Human Values, and, Empowered. Such Scrum Masters demonstrate many (highlighted below) aspects of the role through their day-day work seamlessly switching between them with context:

  • Coach
  • Mentor
  • Servant Leader
  • Facilitator
  • Conflict Resolver
  • Impediment Remover
  • Go To Person for the Team,
  • Relationship Builder, etc. 

A key concept many miss out on is one that Ken Schawber explained years ago. The Scrum Master role played well brings about a balance or completion to the Scrum Team structure in that each of the 3 primary roles(SM, PO and the Developers) hold a delicate tension with one another to keep a robust and healthy structure(relationship)

This is analogous to a 3 legged stool or a tripod stand with all its legs intact. Imagine what will happen to the stool or the tripod stand when:

One leg is short (analogous to the SM role being played ineffectively) OR 

One leg goes missing (analogous to the SM role not visible) OR

Two legs sticking closer to each other (analogous to the SM role played by the PO or a developer)

In the first case, the table will be imbalance and unstable;

In the second case, the table might tip over;

In the third case, the table will be less effective

That is exactly the state of many Scrum teams I have observed and on closer look, it does have to do with how the Scrum Master role has been set up!

How to move from good to great in your Scrum Master Role?

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum CertifiedAn effective Scrum Master is one who teaches how to fish, and not one who provides fish every day. This calls for  Scrum Masters to work towards and help the teams to self-organize.

A self-organized, empowered team is quick, resourceful and adaptable. It does not lose time due to sudden impediments that come on and off. I often come across Scrum teams dependent on the Scrum Master to run their Scrum events and postpone or cancel the events if the Scrum Master was not available for any reason. 

Example: In my early days, once, I fell sick and could not go to work. That was the start of a new Sprint. My team members struggled to run through the different aspects of the sprint planning and many things went wrong: Sprint goals were missing, half-baked stories were included, capacity checks were not done right. As a result, the team could not complete its commitment that Sprint.

              Getting hired as a Scrum Master 

Many people ask me how to get hired as a Scrum Master?

A number of such people have never played the role and never had the passion for playing this role. The only reason they want to get hired is because this role is in demand and they think they can somehow help people manage their work easily. 

They do not have many desired Scrum Master characteristics (lack experience), but take the certified Scrum Master(CSM) workshop and the exam, pass the test and feel they are ready to work as Scrum Master from day one without any prior experience

While I do not want to sound discouraging to people from playing the Scrum Master role, I do want to call out that this role comes with certain responsibilities and must be played with honor( and not taken lightly).  

[ You might benefit from reading  Ideal career path for Scrum Masters where I share tips on how to grow as a Scrum Master ]

I feel, one of the reasons why this role is looked down upon is because many got into this role thinking it to be an easy one, and not giving it the due justice it deserves

I suggest that passionate candidates need to understand the deeper essence of this role and acquire the right skills. Acquiring skills takes time and, while, certifications are nice to have, they do not replace years of hard-earned experience that one gets working with the teams.

If you are looking for a job, and haven't played the Scrum Master role, then study all the nuances of this role and also all about Agile and Scrum, scenarios and case studies. Talk to people who have had challenges and success with their teams.  

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

Apply as an SM intern if you are just starting careers or take another role (familiar to you) in an Agile environment, working closely with a Scrum team. Support the Scrum Master, offer to play the assistant when needed, participate in Scrum events - observe and help, etc., to get a deeper understanding of this role. See if this is what really appeals to you. Then, look for opportunities where you can get a break playing this role. This is the right way for a newbie to start growing into this role.

This is how I did it!

It was one of the most satisfying choices I’ve made in my life. This approach never fails.

Remember, if opportunity doesn’t knock, build a door.

Conclusion: Scrum Master is a revolutionary role. One of the most important roles in Scrum. A delicate one, and highly specialized to be treated lightly. It's a role worth pursuing for people who want to positively influence workplaces by bringing value delivery through collaboration, teamwork and uplifting humanness. Servant Leadership is concomitant to the Scrum Master role and should be visible through actions. Scrum Master role needs hard work and should not be treated as a shortcut by someone looking for a quick way to get a job and make some money.

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Patrick Foster

Agile Coach

Patrick Foster

I’m a leader who serves as an Agile Coach in organizations.

I help senior leadership plan long-term strategic decisions while embracing the Agile mindset.

I also work with teams to help them become self organizing on their journey of providing value to the customers.

I see my clients as creative, resourceful, and whole and I’m here to walk alongside them to achieve business outcomes.

Elena Vassilieva

Innovation Leader Coach & Agile Transformation Adviser

Elena Vassilieva is an executive leadership coach who uses virtual reality (VR) and artificial intelligence (AI) to facilitate sustainable and immersive feedback for conscious leadership development. Elena integrates principles of Conversational and Emotional IQ and Systemic Team coaching with an Agile/Lean empirical approach to create a personalized holistic coaching
experience. Drawing on her years of training, mentoring, and coaching executives and teams in Agile transformation, she now serves as a trusted advisor for thought leaders who engage in digital transformation.
Elena is an experienced people development leader known for her ability to creatively align business strategy to people’s practices while keeping a passionate focus on workplace culture and values.
Elena is an ICF Certified Coach, ORSC, and AoEC Certified Systemic Team Coach, Certified Visionary Leadership Coach.
As the Scrum Alliance Certified Coach and Certified Agile Leadership Educator, Elena is teaching, training, and coaching teams and individuals to become great Agile professionals and Agile leaders. She brings together diverse and passionate voices dedicated to developing thriving workplace cultures, creating joy and value with the Agile approach, and embracing the agile mindset in work and life environments.
Elena works with leaders and teams around the globe, helping them engage in digital transformation and mapping out powerful organizational shifts to create a sustainable culture focused on learning and innovation. She helps executives in global companies find alignment around cultural and social diversity and aligns around shared purpose, shared values, and business goals.
Elena blends her diverse experiences as a trusted advisor, professional consultant, coach, researcher, and VR documentary producer.

Alireza Boloorchi

PhD in Computer Science

Alireza Boloorchi is passionate about efficiency for the whole. He believes leadership is about the courage in sacrificing localized efficiency for a greater goal. For the last 12 years, he has been helping several large and small organizations to adopt/adapt more efficient process using Agile/Lean values and principles.

He received his PhD in Computer Science and is Certified Scrum Professional by Scrum Alliance. His experience is rooted in software engineering followed up in roles such as Scrum Master, Agile coach, ENT Agile coach, and leadership in Agile organizations.

He has worked/consulted in several industries such as Finance, Game, Semiconductor, manufacturing , etc. Academia has been an important part of his professional life, and He is researching and teaching Agile in the academia as an Adjunct Professor at Oklahoma State University. And serves as reviewer for several journals such as Journal of Super Computing, Network Systems, and Information Science.

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Michael de la Maza

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Jeff Patton

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Jeff Patton helps companies adopt a way of working that’s focused on building great products, not just building stuff faster. Jeff blends a mixture of Agile thinking, Lean and Lean Startup Thinking, and UX Design and Design Thinking to end up with a holistic product-centric way of working. Jeff is author of the bestselling O’Reilly book User Story Mapping which describes a simple holistic approach to using stories in Agile development without losing sight of the big picture.

Jeff’s a Certified Scrum Trainer, and winner of the Agile Alliance’s 2007 Gordon Pask Award for contributions to Agile Development. You can learn more about Jeff, and find essays and past writing from his columns with StickyMinds.com, Better Software Magazine, and IEEE Software on his website: jpattonassociates.com. 

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Execution Strategy Advisor, CTC

Amitabh (Amit) Sinha is a servant leader entrepreneur, visionary, mentor, trainer and coach. Amit is highly passionate about Agile, it’s principles, values, and the human side. Amit is a people champion and strives to bring out the best in his teams. Amit leverages his expertise in Agile, Scrum, Kanban and people skills to increase team effectiveness and happiness.

Amit has had huge success in transforming teams, departments and organizations. He has led, coached, nurtured and trained hundreds of teams into high performance and happiness! Amit’s teams have often been noted for their high levels of exuberance. Amit helps Scrum Masters, Product Owners, leaders and executives understand the Agile mindset and how to create effective products that delight customers. 

Amit contributes to the community by speaking at various forums and meetups to share his knowledge and wisdom with others. He delivered a popular workshop on happiness and productivity at the global Agile conference August 2019(AA 2019, DC). Amit lives with his wife and three boys in Palo Alto, California.

Rakesh Sadhwani

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Rakesh Sadhwani is an entrepreneur, businessman, and technical leader who possesses a wealth of industry experience and know-how.  He currently serves as the CEO of an award winning, Bay Area technical staffing and solutions firm, Vertisystem. Rakesh’s expertise includes on-shoring and off-shoring, staff augmentation, business strategy, business development and creating valued partnerships.

What sets Rakesh apart as a leader is his dedication to the relationship first, his genuine commitment to the community, enabling his staff’, and a commitment to doing what is right.  Rakesh is a true partner who sincerely listens and endeavors to deliver value above and beyond your expectations. Rakesh lives with his wife and two daughters in Fremont, California.