The Caring Servant Leaders

Amit Sinha

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

Leadership is not just about achieving results. It's about building a culture of empathy, support, and growth. As a leader, you have the power to inspire your team and create positive change in the world. 

People don't care how much you know until they know how much you care. 

So how can you become a more caring leader? In this blog post, we'll explore the essence of caring leadership, share thought-provoking servant leadership quotes, and provide practical tips for becoming a more supportive and empathetic leader.

The Essence of Caring Leadership

Caring leadership is all about putting the needs of your team members first. It's about creating a culture of collaboration, shared responsibility, and growth. As Arnold Glasow once said, “A good leader takes a little more than his share of the blame, a little less than his share of the credit.” 

This encapsulates the essence of caring leadership. It's not about personal glory or achievement. It's about creating a supportive environment where everyone can thrive.

Simon Sinek once said, “Leadership is not about being in charge. It's about taking care of those in your charge.” 

This highlights the importance of empathy and understanding in leadership. When you show your team members that you care about them as individuals and humans, not just as employees or resources, you inspire them to do their best work and to become leaders themselves.

Servant leadership is a leadership philosophy that emphasizes empathy, support, and service to others. 

Mahatma Gandhi said,  “The best way to find yourself is to lose yourself in the service of others.

Practical Tips for Becoming a Caring Leader

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified1. Understand Your Team Members as Individuals

Take the time to learn about your team members' goals, passions, and challenges. Show them that you value their contributions and are invested in their growth and development. By understanding your team members as individuals, you can build trust and create a supportive environment where everyone can thrive. Help your people succeed and allow them to take credit for the success.  “A leader is best when people barely know he exists. When his work is done, his aim fulfilled, they will say: we did it ourselves.” — Lao Tzu

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

 

2. Communicate Effectively

Effective communication is key to being a caring leader. Be transparent with your team members about your expectations and goals, and listen to their feedback and concerns. Create a culture of open dialogue and collaboration, where everyone feels empowered to contribute and share their ideas. By communicating effectively, you can build trust, foster collaboration, and inspire your team to achieve great things.

 

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified3. Lead by Example

As a leader, you set the tone for your team. Lead by example and demonstrate the values and behaviors you want to see in your team members. Be authentic, vulnerable, and humble. Admit your mistakes, take responsibility for your actions, and show your team members that you are committed to their success. 

Inspire your people to grow into their best versions. “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” — Ronald Reagan

 

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified4. Empower Your Team Members

Empower your team members to take ownership of their work and to develop their skills and abilities. Give them the autonomy to make decisions and trust them to execute their responsibilities effectively. Encourage them to take calculated risks and learn from their mistakes, while providing guidance and support as needed. 

By empowering your team members, you can foster a sense of ownership and accountability, leading to increased motivation, engagement, and productivity. Wherever possible, lead by example. "You don't lead by pointing and telling people some place to go. You lead by going to that place and making a case." - Ken Kesey

 

But how can we go about creating a culture of empathy and growth in our teams? It all starts with recognizing the importance of servant leadership.

Servant leadership is a philosophy that emphasizes the leader's duty to serve their team members, rather than the other way around. The idea is that by focusing on the needs of the team and empowering them to achieve their goals, the leader can create a culture of collaboration and mutual support.

Robert K. Greenleaf, the founder of the modern concept of servant leadership, once said, “The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”

This quote highlights the fundamental mindset shift required to become a servant leader. It's not about seeking power or control, but about serving the needs of the team.

Agile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified

Summarizing the 5 steps towards being a great Servant Leader

  1. Practice active listening
  2. Foster a culture of trust:.
  3. Delegate decision-making
  4. Prove with your actions and not just words
  5. Celebrate successes:.

Mother Teresa said, “I can do things you cannot, you can do things I cannot; together we can do great things.”

This speaks to the power of collaboration and mutual support. As a servant leader, you recognize that everyone on the team brings unique skills and perspectives, and that by working together, you can achieve great things.

So, how can you apply the principles of servant leadership to your own leadership style? Here are some questions to consider:

  • How can I better serve the needs of my team members?
  • What can I do to foster a culture of trust and collaboration?
  • Am I providing my team members with the resources and autonomy they need to succeed?
  • How can I model the behaviors I want to see in my team members?
  • How can I celebrate the successes of my team and reinforce the idea of working together towards a common goal?

By reflecting on these questions and taking action to become a more empathetic and supportive leader, you can create a culture of growth and success for yourAgile and scrum master, scrum training, agile training, servant leadership, Scrum Certification, Agile Certification, Scrum Certified team.

Conclusion: The most effective leaders are those who truly care about their team members. By embracing the principles of servant leadership, you can create a culture of collaboration, mutual support, and growth that benefits everyone on the team. 

So, take the time to understand your team members as individuals, communicate effectively, and model the behaviors you want to see in others. Remember, when you serve the needs of your team, you inspire them to do their best work and become leaders themselves. As the saying goes, “A good leader creates other good leaders.”

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Scrum Trainer: Eric Rapin
RECOMMENDED BY FORTUNE 100 CUSTOMERS. Taught by a Silicon Valley Technology Executive. Perfect 5-Star Google Rating by Students – “Eric is very knowledgeable in Agile methodology and is a great story teller. He kept the class captivated!”

Virtual CSPO (VCSPO) - FAQ

Agenda

The Certified Scrum Product Owner Workshop® is divided into 4 Sprints and covers the following topics:

Sprint 1

  • The Product Owner Role
  • Product Vision
Sprint 2
  • Testing Your Vision
  • Bias and Decision Making
Sprint 3
  • Validated Learning
  • Customer Development/Lean Startup
  • Designing Experiments
Sprint 4
  • Roadmapping using Innovation Games
  • User Stories and Customer empathy
  • User Story Mapping
Other topics often get covered such as:
  • Brief review of Scrum and recent changes
  • Estimation and Planning
  • Definition of Ready/Definition of Done
  • Leadership Style
  • Antipatterns of Agile and Scrum Adoption
  • ...and topics that emerge during the workshop.

Course

Learn Scrum by using Scrum. This two-day interactive workshop is run using Scrum. This certification masters the product view of Agile. Create a product vision, build a roadmap, discover your biases, test your assumptions, validate your choices, and deliver exceptional results for your customers

Become a Certified Scrum Product Owner® by attending this well-crafted and engaging workshop taught by a seasoned trainer. This course isn’t just for Product Owners and benefits anyone in your organization who regularly works with a Product Owner, helps refine the Product Backlog, or is generally involved with helping define what the right thing for their customer needs to be.

Using the latest tools, the workshop is designed to keep you engaged and provide a high-quality, remote learning experience.

The workshop incorporates Agile and Scrum values, principles, and practices throughout to reinforce the learning. Using real-world examples plus theory, you will leave with practical tools to help you improve your Product Ownership game.

Upon course completion you gain a two-year Scrum Alliance Membership and become a Certified Scrum Product Owner®.

To ensure the best possible learning experience, workshop enrollment is limited to 25 students only.

Who should attend

This Certified Scrum Product Owner® Workshop by the Scrum Alliance is beneficial for product leaders, strategists, designers, business analysts, and team leads who work on creating product strategy, create requirements, or are responsible for helping prioritize a team’s (teams?) work.  Whether products are targeted for consumers, businesses, internal users, this course will enable more effective product practices.

 

This includes:

  • Product Management
  • Business Analysis
  • Design and User Experience
  • Marketing
  • Executives and Management
  • Technology Leadership
  • Architecture
  • Program and Project Management
  • You?

About the Trainer - Eric Rapin

Eric Rapin, Certified Scrum Trainer® has taught thousands in a wide variety of industries including software product development, where he spent the majority of his career, but also to organizations in banking, finance, insurance, pharma/biotech, hardware storage, non-profits, IT infrastructure teams and many others. Eric has received positive feedback for how he facilitates his remote training, improved from 100+ remote training workshops over 2000+ hours. Eric has played a variety of roles including 15 years in management positions. His experience includes many Fortune 100 companies such as Adobe, Apple, Sun Microsystems with years of managing global software development teams around the world.

Zoom Requirements, Etiquette and Miscellaneous Information

Live-Online Requirements
To participate in the online course, you'll need the following:

  • A quiet, comfortable place to be for the duration of the class
    • Choose an area without distractions
    • Be mindful of managing potential interruptions (e.g. children, pets, etc).
  • Computer (desktop, laptop, or tablet)
  • Camera and microphone (we'll have virtual breakout rooms)
  • Headset to filter out room noise
  • Internet connectivity
  • Ability to download the workbook

Attendance
We ask that you participate like you would if you were in class.

  • Punctual arrival
  • Full attention and participation (video is required)
  • Committed to full, 100% attendance and participation during class time
  • Attendees must participate in both two days of class.
    Instructors are unable to certify students who miss more than one hour of class. If you anticipate that you may miss more than one hour, please contact your instructor in advance to discuss your situation and determine if rescheduling the class is the best option.

Engagement

  • Breaks – The course will include frequent breaks to allow time away from the screen, time to stretch your legs, and check on friends/family.
  • Video Required – You'll be working with others in video breakout rooms. It's a unique way to engage with your classmates and dive deeper into discussions.
  • Tools – Our coaches have incorporated easy-to-use websites and online collaboration tools to support their lessons.

PDU and SEU Credits
This course provides 16 SEUs of the 70 needed for the Certified Scrum Professional (CSP) certification. This course also earns 16 PMI PDUs and 16 needed for the PMI-Agile Certified Practitioner (PMI-ACP) certification and PMP certification.

Frequently asked Questions

  • Where can I contact the organizer with any questions about the course?
    Please email all questions by contacting Support here
  • Is my registration/ticket transferrable?
    Yes. Attendees are allowed one transfer, but it must be to the same class type and can only be transferred for the next upcoming class.
  • Do you offer group discounts?
    Yes! We are happy to accommodate large groups and encourage full teams to sign up. Contact us information@agilonomics.com for more information on discount pricing.

Scrum Trainer: Eric Rapin
RECOMMENDED BY FORTUNE 100 CUSTOMERS. Taught by a Silicon Valley Technology Executive. Perfect 5-Star Google Rating by Students – “Eric is very knowledgeable in Agile methodology and is a great story teller. He kept the class captivated!”

Virtual CSM (VCSM)- FAQ

Agenda

The Certified Scrum Master Workshop® is divided into 4 Sprints and covers the following topics:

Sprint 1

  • Introduce the Scrum
  • Structure of the Workshop Agile Values and Observable Behaviors
  • Agile Principles and Identifying
  • Challenges Applying Them
Sprint 2
  • Scrum in the Real World
  • Scrum Definition and Values
  • Scrum Roles and Defining Responsibilities
Sprint 3
  • Scrum Artifacts and Events and Designing
  • Effective Ones
  • Introduce the Simulation
Sprint 4
  • Simulation to practice Scrum
  • History of Scrum
Other topics often get covered such as:
  • Estimation and Planning
  • User Stories
  • Definition of Ready
  • Leadership Style Antipatterns of Agile and Scrum Adoption
  • ...and topics that emerge during the workshop.

Course

Learn Scrum by using Scrum. This two-day interactive workshop is run using Scrum and you also get to experience Scrum through a fun simulation.

Become a Certified Scrum Master® by attending this well-crafted and engaging workshop taught by a seasoned trainer. This course isn’t just for Scrum Masters and benefits anyone in your organization who needs a solid foundation in Scrum and Agile. It’s also a great refresher if you’ve been practicing Scrum for a while and want to come up-to-date on any improvements to Scrum.

Using the latest tools, the workshop is designed to keep you engaged and provide a high-quality, remote learning experience.

The workshop incorporates Agile and Scrum values, principles, and practices throughout to reinforce the learning. Using real-world examples plus theory, you will receive a thorough grounding in how Scrum works and practical applications to take back to work.

Upon course completion you gain a two-year Scrum Alliance Membership and become eligible for the Certified Scrum Master® exam, required to complete the Scrum Alliance certification process.

To ensure the best possible learning experience, workshop enrollment is limited to 25 students only.

Who should attend

This Certified Scrum Master® Workshop helps everyone in your organization who wants to understand how Scrum and Agile can transform the way you work.

This includes:

  • Leaders at all levels, from C-Suite to 1st line Management
  • Engineers, Analysts, Testers, Design, & Ops
  • Program & Project Managers
  • Marketing, HR, Legal, Support, or any function in your business solving hard problems
  • You?

About the Trainer - Eric Rapin

Eric Rapin, Certified Scrum Trainer® has taught thousands in a wide variety of industries including software product development, where he spent the majority of his career, but also to organizations in banking, finance, insurance, pharma/biotech, hardware storage, non-profits, IT infrastructure teams and many others. Eric has received positive feedback for how he facilitates his remote training, improved from 100+ remote training workshops over 2000+ hours. Eric has played a variety of roles including 15 years in management positions. His experience includes many Fortune 100 companies such as Adobe, Apple, Sun Microsystems with years of managing global software development teams around the world.

Zoom Requirements, Etiquette and Miscellaneous Information

Live-Online Requirements
To participate in the online course, you'll need the following:

  • A quiet, comfortable place to be for the duration of the class
    • Choose an area without distractions
    • Be mindful of managing potential interruptions (e.g. children, pets, etc).
  • Computer (desktop, laptop, or tablet)
  • Camera and microphone (we'll have virtual breakout rooms)
  • Headset to filter out room noise
  • Internet connectivity
  • Ability to download the workbook

Attendance
We ask that you participate like you would if you were in class.

  • Punctual arrival
  • Full attention and participation (video is required)
  • Committed to full, 100% attendance and participation during class time
  • Attendees must participate in both two days of class.
    Instructors are unable to certify students who miss more than one hour of class. If you anticipate that you may miss more than one hour, please contact your instructor in advance to discuss your situation and determine if rescheduling the class is the best option.

Engagement

  • Breaks – The course will include frequent breaks to allow time away from the screen, time to stretch your legs, and check on friends/family.
  • Video Required – You'll be working with others in video breakout rooms. It's a unique way to engage with your classmates and dive deeper into discussions.
  • Tools – Our coaches have incorporated easy-to-use websites and online collaboration tools to support their lessons.

PDU and SEU Credits
This course provides 16 SEUs of the 70 needed for the Certified Scrum Professional (CSP) certification. This course also earns 16 PMI PDUs and 16 needed for the PMI-Agile Certified Practitioner (PMI-ACP) certification and PMP certification.


Frequently asked Questions

  • Where can I contact the organizer with any questions about the course?
    Please email all questions by contacting Support here
  • Is my registration/ticket transferrable?
    Yes. Attendees are allowed one transfer, but it must be to the same class type and can only be transferred for the next upcoming class.
  • Do you offer group discounts?
    Yes! We are happy to accommodate large groups and encourage full teams to sign up. Contact us information@agilonomics.com for more information on discount pricing.

Eric Rapin

Agile Coach and Trainer

Eric Rapin is the founder and CEO of Lucid Agile, Inc. and a Scrum Alliance Certified Scrum Trainer®, leading efforts to adopt and improve organizations use of Scrum and other Agile methods. He has been working in software product development in various roles for over 30 years. Beginning his career as a software engineer and moving through various product development roles from dev to test to release and performance, Eric has covered the gamut in the software world, half of that time in various management roles. Eric discovered that many things he had started doing were articulated best by the Agile world and found a natural home there. Eric has worked at many leading companies such as Nortel, Apple, Sun Microsystems, Openwave, Adobe, Tableau, and Salesforce.Eric focuses most specifically on Retrospective Facilitation and has been active in the Retrospective Facilitator’s Gathering community for over 10 years.

Patrick Foster

Agile Coach


Patrick Foster

I’m a leader who serves as an Agile Coach in organizations.

I help senior leadership plan long-term strategic decisions while embracing the Agile mindset.

I also work with teams to help them become self organizing on their journey of providing value to the customers.

I see my clients as creative, resourceful, and whole and I’m here to walk alongside them to achieve business outcomes.

Elena Vassilieva

Innovation Leader Coach & Agile Transformation Adviser

Elena Vassilieva is an executive leadership coach who uses virtual reality (VR) and artificial intelligence (AI) to facilitate sustainable and immersive feedback for conscious leadership development. Elena integrates principles of Conversational and Emotional IQ and Systemic Team coaching with an Agile/Lean empirical approach to create a personalized holistic coaching
experience. Drawing on her years of training, mentoring, and coaching executives and teams in Agile transformation, she now serves as a trusted advisor for thought leaders who engage in digital transformation.
Elena is an experienced people development leader known for her ability to creatively align business strategy to people’s practices while keeping a passionate focus on workplace culture and values.
Elena is an ICF Certified Coach, ORSC, and AoEC Certified Systemic Team Coach, Certified Visionary Leadership Coach.
As the Scrum Alliance Certified Coach and Certified Agile Leadership Educator, Elena is teaching, training, and coaching teams and individuals to become great Agile professionals and Agile leaders. She brings together diverse and passionate voices dedicated to developing thriving workplace cultures, creating joy and value with the Agile approach, and embracing the agile mindset in work and life environments.
Elena works with leaders and teams around the globe, helping them engage in digital transformation and mapping out powerful organizational shifts to create a sustainable culture focused on learning and innovation. She helps executives in global companies find alignment around cultural and social diversity and aligns around shared purpose, shared values, and business goals.
Elena blends her diverse experiences as a trusted advisor, professional consultant, coach, researcher, and VR documentary producer.

Alireza Boloorchi

PhD in Computer Science

Alireza Boloorchi is passionate about efficiency for the whole. He believes leadership is about the courage in sacrificing localized efficiency for a greater goal. For the last 12 years, he has been helping several large and small organizations to adopt/adapt more efficient process using Agile/Lean values and principles.

He received his PhD in Computer Science and is Certified Scrum Professional by Scrum Alliance. His experience is rooted in software engineering followed up in roles such as Scrum Master, Agile coach, ENT Agile coach, and leadership in Agile organizations.

He has worked/consulted in several industries such as Finance, Game, Semiconductor, manufacturing , etc. Academia has been an important part of his professional life, and He is researching and teaching Agile in the academia as an Adjunct Professor at Oklahoma State University. And serves as reviewer for several journals such as Journal of Super Computing, Network Systems, and Information Science.

Zach Bonaker

Benevolent Trouble-maker

Zach Bonaker is a “benevolent trouble-maker” based in San Diego, California, USA and has more than 10 years of experience assisting organizations with achieving their goals through improved working conditions and team-centric systems of work. With experience guiding Fortune 500 companies to multi-million dollar startups, Zach draws upon agile principles, relationships, and systems thinking to redesign structures into safe, collaborative environments. Zach is an international conference speaker, frequent podcast guest, and contributor to the global agile community. When he isn’t thinking about next-generation agile ideas, Zach can be found enjoying the sunny California weather and connecting with people all over the world.

Michael de la Maza

PhD, MIT, CEC, Co founder Demingway.com

Michael de la Maza is the founder of Heart Healthy Scrum and a Scrum Alliance Certified Enterprise Coach (CEC). Previously, he was VP of Corporate Strategy at Softricity (acquired by Microsoft in 2006) and co-founder of Inquira (acquired by Oracle in 2011). He is the co-editor of Agile Coaching: Wisdom from Practitioners and co-author of Professional Scrum with TFS 2010 and Why Agile Works: The Values Behind The Results. He holds a PhD in Computer Science from MIT.

Jeff Patton

Chief Troublemaker

Jeff Patton helps companies adopt a way of working that’s focused on building great products, not just building stuff faster. Jeff blends a mixture of Agile thinking, Lean and Lean Startup Thinking, and UX Design and Design Thinking to end up with a holistic product-centric way of working. Jeff is author of the bestselling O’Reilly book User Story Mapping which describes a simple holistic approach to using stories in Agile development without losing sight of the big picture.

Jeff’s a Certified Scrum Trainer, and winner of the Agile Alliance’s 2007 Gordon Pask Award for contributions to Agile Development. You can learn more about Jeff, and find essays and past writing from his columns with StickyMinds.com, Better Software Magazine, and IEEE Software on his website: jpattonassociates.com. 

Amitabh Sinha

Execution Strategy Advisor, CTC

Amitabh (Amit) Sinha is a servant leader entrepreneur, visionary, mentor, trainer and coach. Amit is highly passionate about Agile, it’s principles, values, and the human side. Amit is a people champion and strives to bring out the best in his teams. Amit leverages his expertise in Agile, Scrum, Kanban and people skills to increase team effectiveness and happiness.

Amit has had huge success in transforming teams, departments and organizations. He has led, coached, nurtured and trained hundreds of teams into high performance and happiness! Amit’s teams have often been noted for their high levels of exuberance. Amit helps Scrum Masters, Product Owners, leaders and executives understand the Agile mindset and how to create effective products that delight customers. 

Amit contributes to the community by speaking at various forums and meetups to share his knowledge and wisdom with others. He delivered a popular workshop on happiness and productivity at the global Agile conference August 2019(AA 2019, DC). Amit lives with his wife and three boys in Palo Alto, California.

Rakesh Sadhwani

Business Strategy Advisor

Rakesh Sadhwani is an entrepreneur, businessman, and technical leader who possesses a wealth of industry experience and know-how.  He currently serves as the CEO of an award winning, Bay Area technical staffing and solutions firm, Vertisystem. Rakesh’s expertise includes on-shoring and off-shoring, staff augmentation, business strategy, business development and creating valued partnerships.

What sets Rakesh apart as a leader is his dedication to the relationship first, his genuine commitment to the community, enabling his staff’, and a commitment to doing what is right.  Rakesh is a true partner who sincerely listens and endeavors to deliver value above and beyond your expectations. Rakesh lives with his wife and two daughters in Fremont, California.